1. Introduction

Welcome to Rasha Bilal. By accessing and using our website, you agree to comply with the terms and conditions outlined below. If you do not agree with any part of these terms, please discontinue use of the site immediately.

We reserve the right to modify these terms at any time without prior notice. Changes will be reflected in the “Last Updated” date. It is your responsibility to review these terms regularly.

2. Agreement to Terms of Service

By using this website, you confirm that you are at least 18 years old and accessing the site from a jurisdiction where its use is lawful. Users from countries with conflicting local laws access the site at their own risk.

3. Intellectual Property Rights

All website content, including logos, source codes, databases, designs, text, photographs, and graphics, is the exclusive property of Rasha Bilal and is protected under copyright and trademark laws. Unauthorised reproduction, distribution, or commercial use of this content is strictly prohibited.

4. User Information

Users must ensure that all information provided is accurate and complete. Any misrepresentation or inaccuracies may result in service denial or legal action.

5. Data Privacy

For details on how we process and store personal data, please refer to our Privacy Policy.

6. Liability and Accuracy

While we strive to ensure all information on our website is accurate and up-to-date, Rasha Bilal does not accept responsibility for errors or omissions.

7. Prohibited Activities

Users are strictly prohibited from engaging in illegal or fraudulent activities on our website. Any violation will result in immediate account termination and potential legal action.

8. Pricing Policy

  • Prices displayed are subject to change without prior notice.
  • Custom orders do not incur additional fees unless specified.

9. Payment Terms

  • All transactions must be made in Saudi Riyals (SAR).
  • We accept payments via credit or debit card at checkout.
  • Shipping costs will be calculated at checkout.

10. Order Cancellations

  • Once an order is confirmed, cancellations are not permitted.
  • Rasha Bilal reserves the right to cancel any order at its sole discretion.

11. Refunds and Returns

As all products are custom-made, we do not accept returns or exchanges.

However, if a product is defective due to production errors, you may request a refund within three days of receiving your order by emailing [email protected].

Refund process:

  1. Customers must return the defective item for inspection.
  2. We will assess the product and notify you within 10 business days of eligibility.
  3. If approved, the refund will be processed via bank transfer.

12. Delivery & Shipping

  • We offer worldwide shipping through DHL.
  • Orders are processed and dispatched within 4-6 weeks (excluding Fridays, Saturdays, and Saudi public holidays).
  • A tracking number will be provided for shipment monitoring via DHL’s website.

13. Alterations & Adjustments

  • Customers must ensure accurate measurements when placing an order. Please refer to our Size Guide for assistance.
  • Alterations are available for an additional fee, starting at SAR 200, depending on the type of adjustment.
  • Requests must be made within two weeks of receiving the item. For inquiries, contact [email protected].

14. Force Majeure

Neither party shall be held liable for failure to fulfill obligations due to unforeseen circumstances, including but not limited to:

  • Natural disasters
  • Acts of terrorism
  • Government interventions
  • Internet failures

For any questions or further assistance, please contact us at [email protected].